Business experience & modernization advisory

Design a business that works better and feels ahead.

We help service businesses modernize the full customer experience, from spaces and service flow to equipment, processes and digital systems.

Find your starting point Explore the DOM Method

Space & flow · Service · Systems · Technology

Experience readiness

Your business, designed forward.

In progress

Customer journey

Intentional

Space & service flow

Optimized

Equipment & processes

Competitive

Digital systems

Connected

Modernize with intention.
Design the right experience before buying the next thing.

The problem we solve

Your business has evolved.
The experience hasn’t kept up.

Customers notice friction everywhere: a layout that slows service, equipment that limits what you can offer, inconsistent processes, and digital tools that never quite connect.

Competitiveness is not one new app or machine. It is how space, service, people, equipment and technology work together.

A method built around your business

Discover. Optimize. Modernize.

Discover

Observe the business in action—how customers move, how staff work and where the experience loses time, value or delight.

Optimize

Redesign the service flow, touchpoints, layout and processes before investing in more equipment or technology.

Modernize

Introduce the right equipment, systems, automation and AI in a way your team can confidently use and sustain.

Human observation. Designed advantage.

We notice what others
walk past.

Observe the whole experience

We study the space, customer journey, service moments and behind-the-scenes work—not isolated symptoms.

Design before purchasing

We define the experience and operating need first, so every machine, tool and investment has a purpose.

Match machines to moments

Equipment is evaluated by the customer value, capacity, revenue or competitive advantage it can create.

Make change usable

The new experience is translated into practical workflows and team habits that can work every day.

Choose your starting point

See the opportunity. Design the advantage.

Start with clarity

Business Experience Audit

A focused review of the customer journey, physical experience, equipment, processes and digital systems holding the business back.

FromUS$175

Delivered in 5–7 business days

Guided space and service walkthrough
Customer journey and friction map
Equipment and process opportunity scan
90-day modernization priorities

Modernization Design Sprint

Redesign the experience around your biggest competitive opportunities and turn the ideas into a practical modernization plan.

FromUS$650

A guided two-week engagement

Everything in the Audit
Service-flow and experience concepts
Equipment and technology options
Prioritized implementation blueprint

Build it with support

Implementation & Innovation Partner

Move from recommendations to a better-designed operation with vendor-neutral support, team adoption and measurable improvement.

FromUS$1,350

Implementation plus 30-day support

Vendor and equipment evaluation support
Priority workflow and system setup
Team playbooks and enablement
30 days of optimization support

Transparent starting prices for remote engagements. On-site work, specialist design and equipment sourcing are scoped separately.

Designed for customer-facing businesses

For businesses where the space, service and systems shape whether customers return.

Not sure if you’re a fit? Let’s talk

Restaurants & cafés

Retail & customer spaces

Wellness & beauty

Clinics & care providers

Hospitality & tourism

Professional services

Dominique Delahaye, founder of DOM Digital Advisory

Meet your advisor

A designer’s eye for how businesses could work better.

Dominique naturally notices how customers move through a place, where service slows down, and what machine, process or digital touchpoint could make the experience faster, smoother or more memorable.

DOM Digital Advisory combines that observational design instinct with business strategy, management information systems, customer experience and technology-sector insight. The result is modernization designed around real people—not trends.

Experience designSpace & flowOperationsEquipment strategyTechnology

Read Dominique’s story

Explore further

Go deeper than the homepage.

Start with the overview here, then open the page that matches what you want to understand next.

The DOM Method

See how Discover, Optimize and Modernize move an idea into sustainable change.

Explore the method → 02

Services

Compare the ways DOM can help you diagnose, design and implement.

View services → 03

About DOM

Meet Dominique and understand the human perspective behind the advisory.

Meet your advisor → 04

Insights

Read practical thinking on customer experience, operations and modernization.

Browse insights →

Before we begin

Good questions,
clear answers.

Do you only advise on software?

No. We look at the complete business experience: how customers move through the space, how staff deliver the service, which equipment could create an advantage, how processes flow and where digital tools should support it all.

Is this interior design or architecture?

No. We assess functional customer experience, service flow and modernization opportunities. Structural, architectural or regulated work should be completed with the appropriate licensed specialist.

Can you work with businesses outside Jamaica?

Yes. Remote engagements can use guided video walkthroughs, photos, floor plans, customer-journey evidence and virtual working sessions. On-site work can be scoped separately.

Will AI replace the work you do?

AI can generate ideas. Our advantage is observing the real environment, understanding human behaviour, spotting overlooked opportunities and turning the right ideas into changes the business can actually adopt.

Take the first step

Let’s design what your business could become.

Tell us what feels dated, disconnected, slow or underused—whether it is in your space, service, equipment, processes or technology.

Complimentary fit call
A focused 30-minute conversation, no hard sell.